1. Who we are
Legal name: TG PROFESSIONALS FZ-LLC
Address: F0B51697, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
Privacy contact: [email protected]
2. Information we collect
Depending on your interactions, we may collect:
- Account/contact: name, email, telephone or WhatsApp number, username, account identifiers and form submissions.
- Course/learning: enrolment and batch details, access and participation records, assignments, mock results, feedback, progress and support requests.
- Payment/billing: transaction references, purchase history, payment status, billing details and billing address for invoice preparation, accounting and payment reconciliation.
- Technical/usage: IP address, browser and device information, logs and platform activity, depending on systems and settings.
- Communications/preferences: enquiries, support correspondence, feedback and marketing preferences.
Payments may be processed by providers such as Stripe under their systems and terms. Do not send passwords, full card details or security codes through ordinary email or WhatsApp.
3. How we use information
We may use information to administer accounts; provide courses and support; manage classes, assignments, mock exams and progress; process payments and prepare invoices; respond to enquiries; maintain security and investigate suspected fraud or sharing; improve services; send course/service communications and permitted marketing; comply with law; and establish, exercise or defend legal claims.
4. Legal basis
Where required, processing relies on an appropriate legal basis, such as contract performance, legal obligation, consent or another lawful basis. Consent may be withdrawn subject to law; withdrawal does not invalidate earlier lawful processing.
5. Sharing information
We may share relevant information with providers needed to operate our services, including Learnyst and other learning-platform providers, Stripe and other payment processors, website hosts, technical providers, WhatsApp and other communication services, business software providers, professional advisers, auditors and authorities where legally required or appropriate. We limit disclosures to relevant purposes and apply safeguards where required. We do not sell personal information as a standalone commercial product. We may also disclose information where required by law, to investigate fraud, protect rights and safety, or facilitate a lawful business transfer.
6. International transfers
TGP serves students internationally and may use providers operating in other jurisdictions. Information may be transferred to or accessed from countries outside your residence. Where law requires safeguards, we will take the required measures.
7. Retention and security
We retain information as reasonably necessary for course delivery, account administration, payment reconciliation, invoicing/accounting, legal compliance, disputes and security. Periods vary by category and legal requirements. When no longer needed, information will be deleted, anonymised or securely restricted, subject to lawful retention and technical limitations. We use reasonable organisational and technical measures to protect information, but no electronic system is guaranteed completely secure.
8. Cookies
Our website or third-party services may use cookies for operation, preferences, analytics and, where enabled, marketing. Actual technologies depend on website configuration and integrations. Where required, consent should be obtained for non-essential technologies. You can also manage cookies in your browser.
9. Marketing
Where permitted, we may send information about courses, revision programmes, events and TGP services. You may opt out through available unsubscribe options or by contacting us. Essential enrolment, payment, security and support communications may continue.
10. Privacy rights
Subject to applicable law, you may be able to request access, correction or deletion; restrict or object to processing; withdraw consent; request portability where applicable; or complain to a competent authority. Email [email protected] with subject Privacy Request. Identify your account and request; we may verify your identity first.
11. Children's privacy
TGP does not impose a general minimum enrolment age. For minors, collection and processing of information and use of services must comply with applicable law, including any required parent/guardian involvement or consent. Contact us if you believe a child's information was processed improperly.
12. Third parties and updates
Third-party platforms may process information under their own privacy policies and terms. We may update this policy as our services, systems or legal obligations change. The updated version will show a revised date, and further notice or consent will be provided where required.
13. Contact
TG PROFESSIONALS FZ-LLC
Email: [email protected]
Address: F0B51697, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.
Include "Privacy Request" in the subject line when exercising a privacy right.